For Fontana Sensor Faucets see our Terms and Conditions
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TERMS AND CONDITIONS
Placing an Order
Shop 24/7 days a week at Fontana Motion Sensor Faucets. You’ll receive notification immediately after the order is confirmed and when it ships.
We accept Visa®, MasterCard®, American Express® and Discover® credit cards.
Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You’ll receive notification as soon as the order ships. Delivery of Your Purchase
For a damage issue with a Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 72 hours of delivery.
Please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling Fontana Motion Sensor Faucets Team delivering your order—the phone number is located in your order confirmation email.
Items that are refused will be covered by our Return Policy.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For Standard Shipping, please call Customer Care You will receive an email confirming the canceled order or items, of a canceled order. If the product has already shipped, you may return it under our
Fontana Motion Sensor Faucets takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
Standard Shipping Items
If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. To report delivery damage or make a return, call Customer Care For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.
You have 72 hours after Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Simply call the phone number on your email confirmation and we will work with you to repair, replace or pick up the item for a return. where a manufacturing defect is discovered after the 72 hour return period may be covered by the manufacturer’s warranty, if any; please contact the customer service number listed in your order confirmation email for assistance.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.